Konami has issued an apology to owners of the Xbox 360 version of Pro Evolution Soccer 2014 for errors related to the game's online features. Some users report being unable to download a required data pack to activate online multiplayer, and instead have been greeted with an error message claiming the "download file is broken."

Konami Digital Entertainment President Shinji Hirano said the publisher "would like to apologize to any users who have been unable to enjoy PES 2014 online and would like to reassure fans we'll be fixing the issue as quickly as possible."

An update on Konami's European support page for the particular online problem noted that the publisher is "still in discussions with Microsoft trying to understand what might be causing this," and recommended that players attempt to download and install data pack 1.00, as "some players have reported intermittent success" in doing so. Konami added that it plans to update its support page on Monday with more information.