The launch of Batman: Arkham City hasn’t been totally smooth, with some copies of the game either not including codes for the Catwoman downloadable content (which is acting as the game’s online pass equivalent) or the codes included simply not working.

If you’re going to make things more complicated for the customer, especially ones buying new, at least get it right, you know?

Warner Bros. claims this issue has affected less than 0.5% of total shipped copies, but given how many people were incensed at how Warner Bros. handled the news of Catwoman to begin with, it’s not a surprise those scorned have been pretty vocal about it.

“While the number of affected versions is very small, WB Games apologises for any inconvenience this has caused and we are committed to getting these issues resolved as quickly as possible,” said the company on its customer service website.

The publisher is asking players to call customer support at 410-568-3680, email support@wbgames.com, or visit community.batmanarkhamcity.com/support.

There have also been reports of the downloadable content itself being corrupted upon download, but Warner Bros. has not made an official comment yet. I downloaded it myself last night without issue, amidst PlayStation Network sluggishness.