Here’s an unpopular opinion: I think EA’s done a decent job with SimCity’s launch.
Aha! It’s also a misleading opinion, because I’m definitely not referring t' the part where servers gasped 'n puked 'n died under the immense strain a North America’s unquenchable entertainment lust, recently leading t' halting a sales on Amazon, among other things. It’s what happened afterward that sort a impressed me. EA responded fairly quickly (especially by it be usual standards), communicated clearly what be happening, apologized profusely, went through the five stages a grief, 'n offered refunds t' some people (not all, perplexingly) who felt like the early meteor bombardment a issues wasn’t worth waiting out. As far as disaster control goes, I’m more than willing t' concede that EA’s mostly Doing It Right. But that does not – even in the slightest – change the fact that there shouldn’t have ever been a disaster in the first place.
(more…)