As part of its efforts to re-endear customers to the new SimCity, EA is handing out one free Origin game to all players, from a choice of Battlefield 3, Bejeweled 3, Dead Space 3, Mass Effect 3, Medal of Honor Warfighter, Need for Speed Most Wanted, Plants vs. Zombies and SimCity 4 Deluxe Edition. To be eligible for a free game, players must register their copies of SimCity before March 25 at 11:59 p.m. PDT, and must claim a free game before March 30 at 11:59 PDT.

Underage players will automatically receive a copy of Bejeweled 3 and SimCity 4.

Many players worldwide were unable to connect to Maxis servers following SimCity's launch in early March, locking the game completely since it requires an always-on connection. In the weeks after its release, EA and Maxis dropped "non-critical" features from the game and added servers to allow players to connect, and are now in the process of re-adding these lost features. This fiasco frustrated many players, as did the game itself.